You earned that customer once. This is how to make it easy for them to rebook you without going back through a marketplace: seven steps you can start today, and a booking page if you want one built for you.
The plan
Steps 1, 2 and 5 cost nothing and need only a phone. Steps 3 and 4 need a booking link, which you can make yourself or have built.
After each job, with the customer's okay, write down their name, number, email and what you did, in a simple list or your phone. Add the date so you know when they are due again.
Thumbtack, Angi, TaskRabbit and Nextdoor each set their own rules about contacting customers away from the platform, especially for a first job. Rules differ and change. Check yours before you contact a customer you met there.
A link or QR code that opens a page with your name, services, area, a way to pick a time or request a quote, and a call or text button. Put it on invoices, texts, the back of your truck and a leave-behind card.
Hand over a printed card with the QR code, and send a short text when the job is done: "Thanks for having us today. Need us again? Book here." Make rebooking one tap, not a search.
For work that repeats (tune-ups, seasonal cleanups, yearly service, regular cleaning), text the customer before the season rather than waiting for them to remember you.
Reviews on a marketplace stay there. Reviews on your Google listing follow you. Send happy customers your review link or QR code, and never offer a discount or payment for one, which Google prohibits. See the listing setup guide.
Keep a simple tally of jobs from repeat customers and jobs from each lead source. It shows you what each source really costs per job, which is the number that decides where your money should go. The full plan is here.
What a booking page needs
That is all a returning customer needs. A long website is for strangers. If you also want to be found by people who do not know you yet, see the plan to stop paying per lead and what a contractor website costs.
If you want it built for you
A one-page booking site with your name on it, on yourname.fieldtender.com or your own domain. It includes a booking calendar, a quote form and chat that texts your phone, a print-ready rebook card with a QR code, an after-job text, and a review request after every job. $249 setup and $29 a month, month to month, cancel anytime. You can ask for a free preview built from your marketplace profile link.
See FieldTender Direct →For new customers too
To be found by people who do not know you yet, see the FieldTender website and Google listing for plumbers, HVAC companies, electricians, roofers, handymen, painters, landscapers, pest control companies, locksmiths, garage door companies, water damage restoration companies, and pool and spa companies.
Common questions
Check the platform's terms first. Many marketplaces have rules about contacting customers outside the platform, especially for a first job, and the rules change. For customers you have already served, make sure you know what is allowed before you reach out.
No. Keep using them to find new customers if they pay for themselves. A booking page is for the customers you already have.
Make it easy. Give each customer a link or QR code after the job, send a short thank-you text with the same link, and remind seasonal customers before the season starts.
It is $249 once to set up and $29 a month, month to month with no contract, before sales tax. It is live within 48 hours of your form, and you can ask for a free preview built from your marketplace profile link.
Only when someone searches your business name. To be found by people who do not know you yet, you need a website and a Google listing. That is FieldTender Presence, and your $249 counts toward it within 90 days of starting Direct.
More questions? See the full FAQ or email us.
Fill out one form. We build the rest — your Google listing and your website, all handled.
48-hour delivery guarantee — $200 off automatically if we're late. No minimum term, cancel anytime.